Job Summary:

Provides case management and coordination of clinical care services in an opioid treatment program (OTP).  Ensures clients receive appropriate treatment in a reasonable amount of time, with an individualized care plan. Contributes to accomplishment of the Tribe's holistic health and wellness   

 Essential Functions:

• Responsible for ensuring the clinical care services are operating collectively to create whole person-centered care.
• Facilitates case management services for clients.
• Ensures clients receive timely, high quality and efficient health care and support services through the referrals to both internal and external resources.
• Ensures culturally specific practices are followed with sensitivity to the AI/AN population's unique needs.
• Reengages clients who have dropped out of care services.
• Sends letters with resources and follow up information to all clients.
• Navigates between medical and behavioral health referrals and various needs of  clients including maternity care.
• Track's  client's ER visits and follow-up care.
• Identifies and utilizes all appropriate available community resources.
• Serves in a supporting role for both the clinical and medical teams.  
• Collaborates with a multidisciplinary team in a recovery focused environment to reduce harmful effects of substance use and increase overall wellbeing of client's life and the communities in which they reside.
• Responsible for ensuring a trauma focused work environment; including the ability to demonstrate an understanding of the historic implications of intergenerational trauma with regards to the AI/AN population.
• Performs trauma informed care in a chaotic environment or a crisis.
• Ensures that accurate information about clinic process, improvement, and challenges are reported to the executive director of Health and Wellness programs.
• Networks with community agencies, health, housing, and education programs and with outside agencies and organizations to help client's access services and to help enhance or improve services.
• Attends interdepartmental and interagency meetings.
• Performs a variety of other duties as assigned by the Supervisor.

Education, Experience, and Licenses:

• Requires a High School Diploma or GED; an Associates degree in Human Services or closely related field of study is preferred.
• Requires two (2) years of work experience in case management services in the following areas: collaboration with mental health, addictions counselors, intellectual and/or developmental disabilities.  Experience in a substance use environment strongly preferred.
• Certified Recovery Mentor or CADC certification required.
• OR, equivalent combination of education, training and experience.

Driving Requirements:

• Must maintain a valid Oregon driver's license or obtain one upon hire, qualify for the Tribe's vehicle insurance, and provide proof of personal vehicle insurance.

Qualifications, Registrations, and Certifications:

• Requires two (2) years abstinence from alcohol and chemical dependency (if recovering person).
• Adherences to the organization's policies and procedures covering the privacy, access, and client health information in compliance with Federal and state laws and the healthcare organization's information privacy practices. 
• Must have a working knowledge of the Privacy Act/HIPPA and its applications.
• CPR /First Aid certified required or ability to obtain certification within 90 days of hire. Must maintain throughout employment.
• Must have strong interpersonal skills working with individuals from diverse backgrounds.
• Must respect all others regardless of age, gender, ethnicity, or income level.
• Must possess a strong knowledge base of medications to aid in the recovery process.
• Requires working knowledge and proficiency in use of office equipment and computer software such as Microsoft Products.
• Must have the ability to resolve conflict while utilizing conflict management philosophies.
• Requires excellent verbal and written communication skills, business and telephone etiquette.
• Must have the ability to work with minimal supervision.
• Must have excellent organizational skills, attention to detail and record keeping skills.
• Must have ability to respond courteously and tactfully to complaints and client requests.
• Electronic Health Record (EHR) knowledge is highly desirable. Preferably with NextGen or Methasoft.
• Knowledge of and sensitivity to Native American culture required.

• During emergency operations may be required to report to work or remain at work.

Environmental Factors and Conditions/Physical Requirements:

• Continually requires the ability to express or receive detailed information or important instructions through oral communication.
• Continually requires working with fingers rather than the whole hand or arm. Requires repetitive movement of wrists, hands and/or fingers.  Often requires walking or moving about to accomplish tasks.
• Requires standing and/or sitting for sustained periods of time, raising objects from a lower to a higher position and/or moving objects horizontally.
• Occasionally requires lifting of up to 40 pounds.
• Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.
• This position is frequently subject to inside environmental conditions which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions.
• Supports a safe work environment by performing all duties in accordance with Tribal safety policies and procedures, and Emergency Management Plan. 
• May be called upon to serve as a Disaster Reservist during Emergencies.
• Local travel and is occasionally required. Travel outside of the state is occasionally required. 

Background Check:

• Candidates for this position will be subject to criminal and character background checks and will be subject to fingerprinting.